Buster, a four-year-old Labrador Retriever
Petplan Reviews
Petplan pay out 97% of claims they receive and 90% of policyholders renew their cover with them each year.
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Sentiment Score: 8.3/10
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82667 reviews found on websites such as TrustPilot
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Petplan's Classic, Classic + and Ultimate policies have been awarded 5 Stars by Defaqto
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Petplan won’t increase your premiums because you’ve made a claim
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10% discount when you purchase a policy online
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Multipet discount if you insure more than one pet
Price Band
£
£
£
£
£
Good for
- Rated 5 stars by Defaqto
- 10% discount when you purchase a policy online
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 17 Feb 2024
Great Customer Service, Quick Response.
My dog had a surgery last year in November. I had submitted a claim, filled out forms sent by the insurance company. The payout was hassle free and quick without any delays. Our puppy is now due for …
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Recieved a response over 5 days after their claim was submitted
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Claim was success and paid out
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 20 Sep 2023
Ms
I have 4 dogs, each insured with pet plan, 3 of the 4 we have claimed for over the years and have never had any issues, paid out straight away with no fuss!
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Recieved a response over 5 days after their claim was submitted
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Claim was success and paid out
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Details
Dog Quote
£97.07
Per Month
Maximum Vet Fees
£12k
Per Policy Year
Excess
£110|£95
Dog | Cat
Details
Tinks, a three-year-old Bengal
Cat Quote
£24.15
Per Month
Maximum Vet Fees
£12k
Per Policy Year
Excess
£110|£95
Dog | Cat
Compare Petplan pet insurance policies
Petplan offers two different pet insurance policies. Their 12 Month Cover policy allows you to claim for each new condition for 12 months. Once the 12 month period is over, the condition will be excluded from cover. Covered for Life® policies allow you to claim for the same condition year after year, up to the vet fee limit, provided you renew your policy each year.
| 12 Month Cover | Covered for Life® | |
|---|---|---|
| Vet fees | Up to £3,000 per injury/illness | Up to £12,00 per policy year |
| Ongoing treatment | 12 months | No limitation |
| Complementary treatment | Up to £500 | Up to £2,000 |
| Behavioural conditions | Covered | Covered |
| Congenital, hereditary and hip-related treatment | Covered | Covered |
| Dental treatment | Covered | Covered |
As standard, all Petplan pet insurance policies cover:
How to make a Petplan pet insurance claim
You have two options when making a Petplan insurance claim, either your vet can submit the claim on your behalf through their system, or you can fill out the claims form online yourself. If you choose to submit the claim yourself, Petplan will then share the form with your vet so that they can complete their section and send it back to Petplan.
Once Petplan has received your claim, they will review it and let you know whether it has been successful or not. Petplan pays 90% of claims within 5 working days of receiving them.
Contact Petplan
You can contact Petplan by filling out the contact form on their 'contact us' page. Alternatively, if you want to speak to someone sooner, you can call their sales team on 0330 433 1900. For existing policies, the number to call is 0330 102 6735. Lines are open Monday to Friday, 8am to 6pm and closed on weekends.
Frequently asked Questions
Petplan insurance offers three policies for dogs and cats; Classic, Classic + and Ultimate. Each policy varies in limitations but each is very comprehensive. For rabbits, Petplan offers one policy, Rabbit Plan.
Petplan pet insurance provides cover for dogs, cats and rabbits. They also offer equine cover which can cover both the horse and rider.
No, Petplan insurance doesn't cover pre-existing conditions.
Petplan insurance states they pay 97% of the claims they receive.
Petplan insurance states that 90% of claims are paid in five working days.
Yes, they can pay your vet directly if you prefer.
Yes, they have an online service to make the system easier and quicker.
Lifetime Pet Insurance Guides
Check out our insurance guides for more information
