Covers the contents of your home only
AXA Reviews
AXA home insurance offers brand new replacements if the contents of your home are damaged or stolen.
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Sentiment Score: 3.4/10
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27026 reviews found on websites such as TrustPilot
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Awarded a 5 Star rating by Defaqto
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Brand new replacements if contents are damaged or stolen
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Up to £1,000 emergency cash advance with contents insurance
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Repairs by their approved suppliers guaranteed
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UK based team
Price Band
£
£
£
£
£
Good for
- Rated 5 stars by Defaqto
- No limit to buildings' cover
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 2 Oct 2024
Falsifaction And Fraud By Ray Jones Roofing Ltd Contracted By Axa
Deeply concerned about what has happened to me & serious nature of it.
AXA sent Andy - Ray Jones Roofing Ltd to do a temp repair on roof leak following storm as per my HE policy. Andy was equipped w…
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Recieved a response over 5 days after their claim was submitted
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Claim is still unresolved
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Service
experience on 6 Jan 2024
Robbing Scumbag Cowboys
My full review of Axa and Hastings who they underwrite with is over at Trustpilot with updates finally at financial ombudsman dated 10th December 2023 titled "DONT TRUST THESE ROBBING SCUMBAGS, ABSOL…
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Recieved a response over 5 days after their service query was submitted
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Details
Contents Only Quote
£95.38
Per Year
Contents' Cover Limit
£100k
Voluntary Excess
£100
Details
Covers the physical structure of your home as well as the contents
Buildings & Contents Quote
£260.76
Contents' Cover Limit
£100k
Voluntary Excess
£100
Compare AXA home insurance policies
Whether you’re after buildings only insurance, contents only insurance or buildings and contents insurance combined, AXA has a policy to suit your needs. You can choose from their HomeSmart, HomeSure and HomeSafe levels of cover and you’ll also have plenty of optional extras to choose from to give you added protection.
Buildings insurance
| HomeSmart | HomeSure | HomeSafe | |
|---|---|---|---|
| Maximum sum insured | £500,000 | £1,000,000 | Unlimited |
| Guaranteed repairs | Included | Included | Included |
| Accidental damage for buildings | Optional | Included | Included |
| Alternative accommodation | £50,000 | £50,000 | £100,000 |
| Personal possessions | Optional | Optional | £2,500 |
| Replacement keys and locks | £500 | £1,000 | £1,000 |
| Legal expenses | Optional up to £50,000 | Optional up to £50,000 | Included up to £100,000 |
| Home emergency cover | Optional up to £1,000 | Optional up to £1,000 | Included up to £1,500 |
| Trace & access | Included | Included | Included |
| Architects fees & debris removal | Included | Included | Included |
| Emergency access | Included | Included | Included |
| Moving home (contracting purchaser) | £500,000 | £1,000,000 | Unlimited |
| Property owners liability | £2,000,000 | £2,000,000 | £2,000,000 |
| Maximum occupancy | 30 days | 60 days | 60 days |
Contents insurance
| HomeSmart | HomeSure | HomeSafe | |
|---|---|---|---|
| Maximum sum insured | £75,000 | £85,000 | £100,000 |
| Total valuables | £20,000 | £25,000 | £30,000 |
| Single valuable limit | £5,000 | £10,000 | £15,000 |
| New for old replacement | Included | Included | Included |
| Repairs guaranteed | Included | Included | Included |
| Emergency cash advance | Included | Included | Included |
| Accidental damage (Contents) | Optional | Optional | Included |
| Alternative accommodation | £20,000 | £20,000 | £25,000 |
| Personal possessions | Optional | Optional | £2,500 |
| Home emergency cover | Optional up to £1,000 | Optional up to £1,000 | Included up to £1,500 |
| Money | £500 | £1,000 | £1,000 |
| Credit cards | £1,000 | £2,000 | £2,000 |
| Frozen food | £500 | £1,000 | £1,000 |
| Business equipment | £5,000 | £7,500 | £7,500 |
| Contents in outbuildings | £2,500 | £5,000 | £5,000 |
| Contents in garden (including plants) | £2,500 | £2,500 | £5,000 |
| Replacement keys & locks | £500 | £1,000 | £1,000 |
| Legal expenses | Optional up to £50,000 | Optional up to £50,000 | Included up to £100,000 |
| Tenants liability | £12,000 | £12,000 | £12,000 |
| Occupiers & public liability | £2,000,000 | £2,000,000 | £2,000,000 |
What optional extras can I add to my AXA home insurance policy?
When taking out a home insurance policy with AXA, you have the option to tailor your policy to your needs. You can add optional extras to your policy either when you’re getting a quote or at any point throughout your policy and you can do this yourself simply by logging in to your AXA account online. There are six optional extras you can add to your policy but it’s worth noting that some of these optional extras are included as standard in AXA’s HomeSure and HomeSafe policies.
Accidental damage
As you might have guessed, this protects you against accidental damage, such as accidental spillages on your furniture, broken windows, cutting through an electric cable or drilling through a water pipe. Accidental damage for buildings is included as standard with HomeSafe and HomeSure policies and can be added for an additional price to HomeSmart policies. Accidental damage for contents is included in all HomeSafe policies but can be added to HomeSmart and HomeSure for an additional price.
Personal possessions
This protects items that you take out and about with you, such as mobile phones, jewellery and bicycles. You can add personal possessions protection of up to £30,000. HomeSafe policies cover your personal possessions up to £2,500 but you can choose to increase this to £30,000 for an additional price.
Home assistance
If you add home assistance to your policy, you can call AXA’s domestic helpline any minute of any day and they will arrange for an authorised contractor to get your home back to normal as quickly as possible. You’ll be covered for up to £1,000 per claim for call out, materials, labour and parts. This level of cover is included as standard in all HomeSafe policies with a higher limit of £1,500 per claim for call out, materials, labour and parts.
Legal expenses
If you find yourself in a situation where you need expert legal assistance, you could be left seriously out of pocket. With additional legal expenses cover, you’ll receive up to £50,000 of legal cover. You’ll also get access to a free 24 hour legal helpline and discounts on services such as will writing and conveyancing. Legal expenses cover is included as standard with all HomeSafe policies with a higher limit of £100,000.
Student cover
AXA’s student cover protects students possessions whilst they’re living away from home in student accommodation. You can get up to £5,000 of cover per student.
Bicycle cover
You can add bicycle cover to your AXA home insurance policy to protect against loss or damage in and away from home. You’ll get up to £1,500 cover for each bicycle and £3,000 in total.
Managing your AXA home insurance policy and making a claim
You can access your policy anytime, anywhere by logging into your AXA account online. Logging into your account gives you the ability to:
- View and print your policy documents and insurance certificates
- See exactly what’s covered in your policy wording
- Save PDFs of policy documents to send to others
- Add or remove optional extras
- Change personal details or update your contact details
- Add or remove people on your policy
Any changes you make to your policy may affect the cost of your premiums but you’ll be able to see them instantly online and decide whether you still want to go ahead or not.
You can also login to your AXA account to make a claim. When you make a claim, you will need to have your policy number to hand, this can be found in your AXA account. You’ll need to tell AXA what damage there is to your home, provide photos of any lost or damaged items (if you have them) and any related receipts, quotes or invoices. You’ll also need to let the claims team know what type of building your home is, when it was built and provide details about the structure of your home, such as how many bedrooms and bathrooms there are.
When you either call AXA or register your claim online, AXA will quickly get your claim recorded. A member of AXA’s specialist claims team will follow up your claim with a call to get your claim underway. They aim to get back to you within four working hours of registering your claim. However, if you register your claim on a weekend, you’re likely to hear back the following Monday.
AXA will do their best to resolve your claim as quickly as possible. You may have to submit a quote for approval or AXA may appoint one or more of their approved suppliers or loss adjusters to help manage your claim to settlement. AXA doesn’t provide a timescale for settling home insurance claims.
Contact AXA
Buildings, contents and personal possessions claims: 0330 024 8086
Lines are open Monday to Friday 8am – 6pm, Saturday 9am – 5pm, bank holidays 9am – 1pm and closed on Sundays.
Home assistance claims: 0330 024 1259
Lines are open 24 hours a day, 7 days a week.
Legal expenses claims and advice: 0330 024 1278
Lines are open 24 hours a day, 7 days a week.
Frequently asked Questions
If you're looking to cancel your policy after you've been sent your renewal invitation, you can log in to your AXA account online and decline the renewal. If you want to cancel before you've received your renewal invitation, you will need to call AXA's customer services team on 0330 024 1235 if you're in the UK or 0289 002 0104 if you're in Northern Ireland.
No, AXA doesn't offer any discounts for additional security.
AXA's contents insurance covers your possessions whilst they're in your home, up to a specific limit that will be detailed in your policy. This includes large items such as kitchen appliances, furniture and home entertainment equipment as well as your personal belonging, money and valuables. AXA contents insurance also includes public liability cover.
AXA's buildings insurance covers the structure of your home and outbuildings, plus any permanent fixtures and fittings like kitchen units and bathrooms. Buildings insurance covers the cost of rebuilding or repairing your home if it's damaged by fire, flood or any other risks outlined in your policy documents. AXA's buildings insurance also includes property owner's liability cover.
Contents Insurance Guides
Check out our insurance guides for more information
