What do I do if I miss a flight or connection?
If you miss a flight due to being late to the airport, you should go straight to the check-in desk when you arrive at the airport and inform the airline. Most airlines will put you on standby for the next available flight if you arrive at the check-in desk within two hours of your original flight time. If you’re late due to a fault of your own, you won’t be able to claim on your missed flight insurance.
When can I claim on my travel insurance for a missed flight?
How do I claim on my missed flight travel insurance?
In order to make a claim on your travel insurance cover for a missed flight, you need to be able to prove that you missed your flight due to matters out of your control. It’s best if you have supporting evidence to show why you missed your flight as this will increase your chances of a successful claim. This could be:
- Testimonies from eyewitnesses
- Confirmation from a breakdown company that your car was involved in an accident
- Photo or video evidence if you were delayed due to a road accident or severe weather conditions
- Confirmation from Highways England or the Department for Transport that there was a road traffic incident on the road you were travelling on
What happens if I miss a connecting flight?
If you miss a connecting flight due to a fault of the airline, such as a cancellation, they’re responsible for getting you on a different flight and you won’t be able to make a claim through your travel insurance. However, bear in mind that if you’ve booked flights with two separate airlines and the first airline made you miss your connecting flight, the connecting airline isn’t responsible and you’ll have to make arrangements for a new flight. Typically, insurance providers won’t cover you for missed connections caused by airlines. There are some occasions where you’ll be covered, make sure you check your travel insurance has missed connection insurance cover included before you travel.
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Single Trip Quote*
Medical Cover Limit***
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***This is the maximum amount of medical cover this provider offers.
****This is the maximum amount of cancellation cover this provider offers.