7 nights in Spain
Southdowns Reviews
Southdowns covers over 110 sports and activities as standard and offers cover for pre-existing medical conditions.
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Sentiment Score: 0.5/10
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5099 reviews found on websites such as TrustPilot
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Their Gold, Gold Select, Platinum and Platinum Select policies are rated 5 Star by Defaqto
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Cover 110 leisure sports and activities as standard
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24/7 emergency medical assistance
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14 day cooling-off period
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Policyholders have access to the Southdowns online Members Area
Price Band
£
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Good for
- Rated 5 stars by Defaqto
- Cover 110 leisure sports and activities as standard
84% of consumers read reviews before purchasing
*Based on an independent survey of 1000 people by Compare By Review
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 16 Dec 2024
Stolen Phone
I’ve never in my life had to so many chase ups just to get my claim on my stolen phone, I’m genuinely wondering what I’m paying £50 a year for if I’m having to fill out forms which equate to nothing.…
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Recieved a response within 1-2 days after their claim was submitted
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Claim wasn't successful
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Was neither happy or unhappy with their experience when they spoke to someone
Cover Purchased
Reviewed without invitation
Reviewed the
Claims
experience on 9 Jul 2024
Horrific!!!
Absolute shambles - I think the company is a scam. I've been waiting from March and i've still not got a decision.
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Recieved a response over 5 days after their claim was submitted
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Claim is still unresolved
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Was neither happy or unhappy with their experience when they spoke to someone
Quotes our team received
Trip Details
Single Trip Quote
£8.41
Medical Cover Limit
£20m
Cancellation Cover Limit
£6k
Trip Details
Worldwide cover including USA
Annual Trip Quote
£22.96
Medical Cover Limit
£20m
Cancellation Cover Limit
£6k
Compare Southdowns travel insurance
Southdowns offers single trip travel insurance and annual multi-trip travel insurance, so whether you’re heading off on a weekend break or a once in a lifetime adventure, you can find a policy that suits your needs. They also offer cover for pre-existing medical conditions, subject to acceptance.
Once you’ve selected a policy, you can choose from either Bronze, Silver, Gold or Platinum levels of cover. The benefit limits of each cover level are listed in the table below.
| Benefit | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Medical expenses | £20,000,000 | £20,000,000 | £20,000,000 | £20,000,000 |
| Cancellation | £1,500 | £2,000 | £3,000 | £6,000 |
| Baggage | £1,500 | £1,500 | £2,000 | £3,500 |
| Airline financial failure | Not included | Not included | Not included | £1,500 |
| Abandonment | Not included | £2,000 | £3,000 | £6,000 |
| Missed departure | Not included | £1,000 | £1,000 | £1,000 |
| Delayed departure | Not inlcuded | £100 | £300 | £350 |
| Hospital benefit | £2,000 | £2,000 | £2,000 | £2,000 |
| Hospital benefit per day | £20 | £20 | £20 | £25 |
| Personal accident | £10,000 | £10,000 | £20,000 | £80,000 |
| Personal liability | £2,000,000 | £2,000,000 | £2,000,000 | £2,000,000 |
| Emergency dental | £1,000 | £1,000 | £1,000 | £500 |
| Passport & Visas | £500 | £500 | £600 | £650 |
| Personal money | £350 | £350 | £500 | £500 |
| Legal expenses | £20,000 | £50,000 | £50,000 | £50,000 |
| Baggage delay | Not included | Not included | £300 | £400 |
| Hijack | Not included | Not included | £500 (£50 each 24 hours) | £1,000 (£100 each 24 hours) |
| Extended kennel/cattery fees | Not included | Not included | £200 (£50 per day) | £250 (£50 per day) |
| Catastrophe cover | Not included | Not included | £1,000 | £1,000 |
| Curtailment | £1,500 | £2,000 | £3,000 | £6,000 |
| Single item limit | £200 | £200 | £200/£300 | £300/£500 |
| Cash limit | £200 (£50 if under 16) | £200 (£50 if under 16) | £200 (£50 if under 16) | £350 (£50 if under 16) |
| Mugging | Not included | Not included | Not included | £1,000 |
| Excess | £100/£200 | £50 | £50 | £50 |
Managing your policy and making a claim
Southdowns makes it easy for their customers to view and download and view their policy any time, anywhere. Once you’ve bought a travel insurance policy, you can register your policy online and login to the Southdowns Member’s Area as many times as you like.
Southdowns travel insurance claims are dealt with by the AXA travel insurance claims unit. To make a claim, you need to fill in and submit an AXA Travel Insurance claims notification online. Alternatively, you can call them on 0345 873 4425 during their opening hours of Monday to Friday, 9am – 5pm to either register your claim or discuss the progress of your claim.
Frequently asked Questions
Southdowns currently provide two travel insurance policies; Single Trip and Annual Multi-Trip. Each policy has four levels of cover, including Bronze, Silver, Gold and Platinum. Each level has different benefits and is subject to different excesses.
Southdowns does not cover travel to a country, specific area or event which the Travel Advice Unit of the Foreign and Commonwealth Office (FCO) has advised against all travel or all but essential travel. For more information, visit the FCO website.
Yes. Southdowns does provide travel insurance cover for pre-existing medical conditions. However, this is subject to acceptance.
Southdowns do not provide a time limit for dealing with claims.